Privacy Policy
Effective date: May 4, 2026 • Site: shadowforestlodge.com
This Privacy Policy explains how Neon Palms Social Casino, LLC ("we", "us") collects, uses, shares, and protects personal information when you use shadowforestlodge.com and related services (the "Service").
"Personal information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with you or your device.
Information we collect
- Account/sign-up: name or nickname, email, username, password (stored as a hash), age/eligibility confirmations, preferences, and account status.
- Contact forms & support: your email, subject, message content, attachments you provide, and correspondence history.
- Gameplay & app/site analytics: session events, game interactions, progress, timestamps, crash logs, performance data, and aggregated statistics.
- Device & network identifiers: IP address, device ID and/or advertising ID (where available), browser type, operating system, language, and approximate location inferred from IP.
- Cookies and similar technologies: to remember settings, maintain sessions, measure usage, and help prevent fraud/abuse.
- From third parties: information from service providers (e.g., hosting, analytics, customer support, security) and, where applicable, identity/age or payment-related processors for transactions you initiate.
How we use information
- Provide and operate the Service (create accounts, authenticate users, deliver features, maintain gameplay state).
- Improve and troubleshoot (analytics, debugging, testing, and product development).
- Security and integrity (fraud prevention, abuse detection, account protection, and enforcing terms).
- Communicate with you (support responses, service notices, and administrative messages).
- Comply with law and protect rights (legal obligations, dispute resolution, and safety).
How we share information
We may share personal information with:
- Service providers that process data for us (hosting, analytics, communications, customer support, security). They are permitted to use it only to provide services to us.
- Legal and safety recipients when required by law or to protect users, the Service, or our rights.
- Business transfers in connection with a merger, acquisition, financing, or sale of assets (subject to this Policy or notice).
We do not knowingly sell personal information. We also do not knowingly share personal information for cross-context behavioral advertising as defined under California law.
Retention
We retain personal information for as long as needed to provide the Service and for legitimate business purposes such as security, recordkeeping, dispute resolution, and legal compliance. If you request deletion, we will delete or de-identify information unless we must keep it for legal or security reasons.
Security
We use reasonable administrative, technical, and physical safeguards (such as access controls and encryption in transit where supported). No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
Your privacy rights (U.S.)
Depending on your state of residence and applicable law, you may have the right to: access/confirm processing, receive a copy (portability), correct, delete, and opt out of targeted advertising, the sale of personal information, or certain profiling. You may also appeal a denied request where required.
California residents (CCPA/CPRA): you may request to know the categories and specific pieces of personal information collected, sources, purposes, and categories of recipients; request deletion/correction; and receive non-discriminatory treatment. We do not sell or share personal information as defined by CPRA. If this changes, we will provide a "Do Not Sell or Share My Personal Information" mechanism. If we process sensitive personal information as defined by CPRA, you may have the right to limit its use to permitted purposes.
To submit a request, contact us using the details below. We will verify your request (which may require account access or additional information). You may use an authorized agent where permitted.
Children
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us to request deletion.
International users
If you access the Service from outside the United States, your information may be processed and stored in the U.S. where data protection laws may differ from those in your jurisdiction.
Contact
We may update this Policy from time to time. Changes take effect when posted on this page with a new effective date.